FAQs - How Can We Help?

Information about doing business with Ohio Travel Bag...and if you don't see the answer to your question here, please email us at info@ohiotravelbag.com or call us at 800.800.1941.
Our customer service department is open Monday-Friday 8:00am-5:00pm EST except for standard business holidays. You can always email us at info@ohiotravelbag.com if after hours and you will hear from us first thing the next business day.
You need to have a wholesale account with us and a login to see pricing. Once logged in, you will see your wholesale quantity pricing
  • If you have a wholesale account and do not have a login, you can request one by emailing us HERE.
  • If you have been established with a login (your username is your email), but you forget your password, reset your password HERE. If you have any problems, contact us at 800.800.1941 or EMAIL us.
It’s easy to register. Click HERE to see if you qualify for a wholesale account and sign up today!
Yes! You sure can! Once you are signed in with your wholesale account (see above), you can check pricing and place orders. You can even view your sales history when logged in. And if you have any special directions or comments on your order, use the notes section.
We accept all major credit cards for payment at time of order (Visa, Mastercard, American Express and Discover). If you would like to be considered for terms, you must complete a credit application. Please call our Customer Service to request a credit application.
Ohio Travel Bag strives to ship in-stock orders by the next business day. If you must have your order shipped today, please call your order in to our Customer Service department at 800.800.1941 BEFORE NOON EST and we will certainly do our best to ship it out for you the same day, if possible. And if you need it quick, just ask for expedited shipping (additional shipping charges will apply).
With your wholesale account, we will invoice you for shipping via FedEx Ground. If you ever need the order expedited, additional shipping charges will apply. If you prefer to have your orders ship via USPS, we can set your account to default to that preference. We can also ship via your UPS or FedEx account – just let us know and we’ll update your account profile with your carrier account information.
Yes, we do! Please note that import duties, taxes and other charges are not included in OTB’s shipping charges and are the responsibility of the buyer. Please check with your country’s customs office to determine these additional costs.
OTB tries to secure the best items at the best price that we can pass along to our customers. Although we’d love to have every item be domestic, we do import many items from around the world. If you need to know country of origin, just ask us. Those items made in the USA are noted as such on our website.
It’s easy. You have 60 days from invoice date to return an item if it didn't work out as planned. But we want to make sure your credit is processed properly. So, please call Customer Service for a Return Authorization (RA) before returning any merchandise. Returns sent to Ohio Travel Bag without a valid RA number can't be processed and therefore, no credit will be given, regardless of the reason for return. So, just give us a call first, ok?

Here's our official return policy so you know...

  1. A request for a RA # must be made within 60 days of the invoice date. This RA is valid for 30 days from date of issuance. A copy of the RA will be emailed or faxed to you when possible. Please enclose a copy of the RA with your returned merchandise to ensure quick and accurate processing.
  2. If for some reason you are unable to receive or include a copy of your RA, you must send a packing list along with the returned merchandise and note the RA# given to you by our associates. The packing list must contain the following information: RA#, the reason for return, original invoice #, and the date originally purchased.
  3. Returns that are not Ohio Travel Bag’s error may be subject to a handling and restocking fee of up to 15%, and it is the customer’s responsibility to pay for any return shipping charges.
  4. No returns will be authorized or accepted for non-stock items, special orders or cut material. Please be sure to get samples before ordering.
You can actually view our current catalog online HERE.
If you would like a printed copy of the catalog, you can request that one be enclosed with your next order or you can request one HERE (if shipping separate, there is a charge to cover shipping costs).
See our how-to videos for assistance in setting items. If you don’t see how-to guidance on the item you are looking for, call us or EMAIL us for help (you can always try YouTube – a lot of great how-to videos out there, too!)
Good question! It can be confusing.
  • On rings & slide adjusters, we refer to their sizes by inside diameter.
  • Buckles are sized by the width of strapping that would go through them.
  • We categorize our snap hooks by the inside width of the top loops (where strapping would go).
  • Rivets are usually shown by head diameter and post length.
  • Grommets & eyelets are measured by inside & outside diameters, as well as flange depths (depending on the thickness of the material on which you’re installing them).
  • Four-part snaps have different eyelet/post lengths and cap diameters.
  • Individual replacement wheels are categorized by the diameter across the center of the wheel, and by thickness.
  • Zippers are categorized by material type and industry-standard sizes of the teeth.
Unsure? Just give us a call! Our customer service has many years of experience – and we are happy to help! And remember: our printed catalog shows many items in actual size! It takes the guesswork out of things!
We try to offer a large selection of a lot of items, but sometimes there’s something you may need that we don’t have. Give us a call or EMAIL us and we can look into special ordering it for you! (just remember, special orders are non-returnable, non-cancellable and may require larger minimums).
OTB is always working on keeping all items in stock but there are times when an item sells out unexpectedly and we are waiting for it to restock. We will always do our best to give you an estimate of when we expect it and give you the option of backordering it. You do not pay for backordered items until they ship. Applicable shipping costs on backordered items will be invoiced with the items at time of shipping. Let us know at time of backordering if you want us to automatically ship when received or call you in case you want to add some items to ship with your backorder.
  • Have your customer account number handy when you’re calling in an order – it’ll help us find your account faster!
  • Be sure your list of items to order is complete before placing your order – once it’s processing or packed up to ship, it’s too late to add anything to your order. Make your list and check it twice!
  • When you receive your order, review it. We hope everything received is as expected, but if an item is missing or defective, let us know asap so we can make it right!
  • Unsure of what size to order? Use our printed catalog where a majority of the items are shown in ACTUAL SIZE! So helpful and cuts down on the guess work!
  • Did you know that more than 70 years of combined experience in our products is just a call away? Have a question about our products or a project you’re working on? We’d love to talk to you and see how we can help!
  • OTB is a wholesale distributor. We don’t do repairs here but can try to direct you to one of repair customers who can help. Our sponsored retail affiliate www.hardwareelf.com is a great resource for individual do-it-yourselfers working on a repair.
  • Please be aware that all finishes may not be the same across all OTB products - the gold finish on one item may vary from another item's gold, etc.  Ask those types of questions before you order so we can try to verify if items come from the same supplier where their finishes would match. We are always happy to pull items from our warehouse to verify they match before an order is placed.
All items sold on this web site are sold in accordance with and subject to Ohio Travel Bag's standard Terms and Conditions. Note terms of sale are subject to change, please click here for the most current version.

Product Liability
It is the responsibility of each customer to determine the suitability of any products purchased from Ohio Travel Bag or our web site for use in their applications. Ohio Travel Bag makes no expressed or implied warranties regarding our products. There are no implied warranties of any kind including merchantability or fitness for a particular purpose. Ohio Travel Bag will, in no event, be liable for any incidental or consequential damages whatsoever, or for any sum in excess of the price received for the goods.

Information Warranty and Suitability
All information provided on this web site is copyrighted property of Ohio Travel Bag. It is provided solely for the use of Ohio Travel Bag and the Customer whose information is being accessed. This information is intended for historical reference and for conducting business with Ohio Travel Bag. Any other use of information or content, including but not limited to pictures and descriptions, on this web site is strictly prohibited.

Any content or information accessed by or provided to you from Ohio Travel Bag or our website is provided AS IS, with all faults. Ohio Travel Bag does not warrant the accuracy, completeness or timeliness of any information or content provided.

Brand-Named Items
Our Branded luggage repair items are meant only for the brand for which they listed. Every effort has been made to list specific models of the luggage for which that item is intended. We cannot sell branded items for luggage other than the intended brand.

Policy Modification and Agreement
Ohio Travel Bag reserves the right to modify this agreement at any time without notice and effective upon posting of the modified agreement on our web site. By accessing this site, you agree to this policy.

Contact Us

Ohio Travel Bag
6481 Davis Industrial Parkway
Solon, Ohio 44139

Phone: 800-800-1941 / 440-498-1955
Fax: 800-989-5559 / 440-498-9811
E-mail: info@ohiotravelbag.com
Open: 8:00am-5:00pm Eastern Mon-Fri

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