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In regard to seemingly lost or delayed packages, please know, we share in your frustration. Our priority is (and has always been) processing and shipping out orders as fast as possible. We are a small but mighty team. We have worked round the clock this holiday season to get every order out. Mission accomplished on our end.
However, going as far back as November 30th we shipped hundreds of packages through USPS. At the time of shipping, we were confident your package would arrive as scheduled. We had no way of anticipating the shipping delays and the challenges USPS would face this season. We want to 100% assure you, USPS has your package. We have recently learned that while they have been in transit for quite some time, many of our customer orders are not registering as scanned.
This is an issue that businesses all over the US are facing. Our hope is that orders will arrive in the next few days. You may create a new order for the goods which would ship within 24 hours. We are doing our best to use other carriers than the USPS, so we are confident your new order will arrive on time. When your original order arrives, you may send it back for a full refund.
SHIPPING DELAYS: As a small business, we are just as frustrated as you when your package doesn’t arrive on time or gets lost. Once your package is handed over to the shipping service it is 100% out of Ohio Travel Bag’s control. Even though we can’t control it we will do everything we can to track it down. Your order will post mark with the shipping method selected at checkout, but we cannot guarantee the order will arrive on time due to nationwide shipping delays. Thank you for your support and patience during this incredibly hectic time of year!
Yes, you can sign up for Wholesales Rewards Program, by creating an account. CLICK HERE!
By signing up as a wholesale customer you get to access to our rebate rewards program.
When you reach a discount tier in purchases, the discount is good for the remaining calendar year. In addition, your status earned in 2020 rolls into 2021.
There are no minimum order requirements.
Order by 2 pm for same day shipping.
Our customer service department is open: Monday-Thursday 8am-6pm Friday 8am-5pm; EST except for standard business holidays. You can always email us at firstname.lastname@example.org after hours and you will hear from us first thing the next business day.
Standard Domestic orders of $250 and over still qualify for FREE Standard Shipping and Handling.
At the time of purchase, you will now be offered a choice of Economy, Standard, 2-Day and Next Day shipping. Definitions below
Domestic Transit Time (Business Days)
Guaranteed 2 days
Guaranteed 1 day
Shipping and Handling charges will be calculated at the time of purchase based upon weight and zone. Carrier will be chosen based upon transit time requested. Certain items, due to size, may require additional shipping charges.
Yes, we do! Please note that import duties, taxes and other charges are not included in OTB’s shipping charges and are the responsibility of the buyer. Please check with your country’s customs office to determine these additional costs.
You need to have a wholesale account with us and a login to see pricing. Once logged in, you will see your wholesale quantity pricing
Yes! You sure can! Once you are signed in with your wholesale account (see above), you can check pricing and place orders. You can even view your sales history when logged in. And if you have any special directions or comments on your order, use the notes section.
We accept all major credit cards for payment at time of order (Visa, Mastercard, American Express and Discover). If you would like to be considered for terms, you must complete a credit application. Please call our Customer Service to request a credit application.
Ohio Travel Bag strives to ship in-stock orders by the next business day. If you must have your order shipped today, please call your order in to our Customer Service department at 800.800.1941 BEFORE NOON EST and we will certainly do our best to ship it out for you the same day, if possible. And if you need it quick, just ask for expedited shipping (additional shipping charges will apply).
OTB tries to secure the best items at the best price that we can pass along to our customers. Although we’d love to have every item be domestic, we do import many items from around the world. If you need to know country of origin, just ask us. Those items made in the USA are noted as such on our website.
It’s easy. You have 60 days from invoice date to return an item if it didn't work out as planned. But we want to make sure your credit is processed properly. So, please call Customer Service for a Return Authorization (RA) before returning any merchandise. Returns sent to Ohio Travel Bag without a valid RA number can't be processed and therefore, no credit will be given, regardless of the reason for return. So, just give us a call first, ok?
Here's our official return policy so you know...
See our how-to videos for assistance in setting items. If you don’t see how-to guidance on the item you are looking for, call us or EMAIL us for help (you can always try YouTube – a lot of great how-to videos out there, too!)
Good question! It can be confusing.
- On rings & slide adjusters, we refer to their sizes by inside diameter.
- Buckles are sized by the width of strapping that would go through them.
- We categorize our snap hooks by the inside width of the top loops (where strapping would go).
- Rivets are usually shown by head diameter and post length.
- Grommets & eyelets are measured by inside & outside diameters, as well as flange depths (depending on the thickness of the material on which you’re installing them).
- Four-part snaps have different eyelet/post lengths and cap diameters.
- Individual replacement wheels are categorized by the diameter across the center of the wheel, and by thickness.
- Zippers are categorized by material type and industry-standard sizes of the teeth.
Unsure? Just give us a call! Our customer service has many years of experience – and we are happy to help! And remember: our printed catalog shows many items in actual size! It takes the guesswork out of things!
We try to offer a large selection of a lot of items, but sometimes there’s something you may need that we don’t have. Give us a call or EMAIL us and we can look into special ordering it for you! (just remember, special orders are non-returnable, non-cancellable and may require larger minimums).
OTB is always working on keeping all items in stock but there are times when an item sells out unexpectedly and we are waiting for it to restock. We will always do our best to communicate with customers an estimated date of arrival, at the time of the item going on backorder. Items on backorder will be shipped when they arrive at our warehouse and customers will be charged at the time of shipment. Customers will be notified when the item ships.
It is the responsibility of each customer to determine the suitability of any products purchased from Ohio Travel Bag or our web site for use in their applications. Ohio Travel Bag makes no expressed or implied warranties regarding our products. There are no implied warranties of any kind including merchantability or fitness for a particular purpose. Ohio Travel Bag will, in no event, be liable for any incidental or consequential damages whatsoever, or for any sum in excess of the price received for the goods.
Information Warranty and Suitability
All information provided on this web site is copyrighted property of Ohio Travel Bag. It is provided solely for the use of Ohio Travel Bag and the Customer whose information is being accessed. This information is intended for historical reference and for conducting business with Ohio Travel Bag. Any other use of information or content, including but not limited to pictures and descriptions, on this web site is strictly prohibited.
Any content or information accessed by or provided to you from Ohio Travel Bag or our website is provided AS IS, with all faults. Ohio Travel Bag does not warrant the accuracy, completeness or timeliness of any information or content provided.
Our Branded luggage repair items are meant only for the brand for which they listed. Every effort has been made to list specific models of the luggage for which that item is intended. We cannot sell branded items for luggage other than the intended brand.
Policy Modification and Agreement
Ohio Travel Bag reserves the right to modify this agreement at any time without notice and effective upon posting of the modified agreement on our web site. By accessing this site, you agree to this policy.