FAQs - How Can We Help?


What is the OTB WHOLESALE REWARDS Program?

You can sign up for Wholesales Rewards Program, by creating an account. CLICK HERE!

By signing up as a wholesale customer you get to access to our rewards program, unlocking special discounts based on your annual purchase amount.

When you reach a discount tier in purchases, your discount percentage is good for the remaining rolling 12 months.

There are no minimum order requirements when you are a wholesale customer. Any retail customer is subject to a minimum order of $25.00.

Rewards Wholesale Program - Tiers

How do I see wholesale pricing on the website?

You need to have a wholesale account with us and a login to see pricing. Once logged in, you will see your wholesale quantity pricing

  • If you have a wholesale account and do not have a login, you can request one by emailing us HERE.
  • If you have been established with a login (your username is your email), but you forget your password, reset your password HERE. If you have any problems, contact us at 800.800.1941 or EMAIL us.

Lost Package Policy

  • In regard to seemingly lost or delayed packages, please know, we share in your frustration. Our priority is (and has always been) processing and shipping out orders as fast as possible. We are a small but mighty team. We have worked around the clock to get every order out. Mission accomplished on our end. Delayed and seemingly lost package deliveries is an issue that businesses all over the US are facing. Our hope is that orders will arrive in the next few days. Please note that we are not responsible for lost or stolen packages.

OTB Sale & Gift Card Exclusions

  • Sales promotions dates are valid as posted.
  • Some sales promotions may be for online orders only.
  • Sales are valid for in stock items only & NO special orders.
  • Discount may not be combined with other offers,
  • Shipping promotions are for US Domestic Shipping.
  • If discount code is required, customer must enter discount code at checkout to receive promotion.
  • Sale may exclude clearance items.
  • OTB has the right to modify sale as necessary.
  • Gift Cards are available to purchase in $25, $50, & $100 denominations.
  • Gift Cards are available for online use only. Cannot be used for phone/pickup orders.

SHIPPING DELAYS: As a small business, we are just as frustrated as you when your package doesn’t arrive on time or gets lost. Once your package is handed over to the shipping service it is 100% out of Ohio Travel Bag’s control. Even though we can’t control it we will do everything we can to track it down. Your order will post mark with the shipping method selected at checkout, but we cannot guarantee the order will arrive on time due to nationwide shipping delays. Thank you for your support and patience during this incredibly hectic time of year!

What are my shipping options?

Standard Domestic orders of $250 and over still qualify for FREE Standard Shipping and Handling.
 
At the time of purchase, you will now be offered a choice of Economy, Standard, 2-Day and Next Day shipping.  Definitions below
 

Shipping Type

Domestic Transit Time (Business Days)

Economy

3-10 days

Standard

2-5 days

2-Day

Guaranteed 2 days

Next Day

Guaranteed 1 day

 
Shipping and Handling charges will be calculated at the time of purchase based upon weight and zone. Carrier will be chosen based upon transit time requested. Certain items, due to size, may require additional shipping charges.

As we head into the holiday season please anticipate some carrier service transit delays. Place your order early or select an expedited shipping type to ensure your goods are received on time.

What are your hours of operation?

Our customer service department is open: Monday-Friday 8am-5pm; EST except for standard business holidays. You can always email us at info@ohiotravelbag.com after hours and you will hear from us first thing the next business day.

Do you ship internationally?

Yes, we do! Please note that import duties, taxes and other charges are not included in OTB’s shipping charges and are the responsibility of the buyer. Please check with your country’s customs office to determine these additional costs.

Can I place orders online?

Yes! You sure can! Once you are signed in with your wholesale account (see above), you can check pricing and place orders. You can even view your sales history when logged in. And if you have any special directions or comments on your order, use the notes section.

How can I pay for my order?

We accept all major credit cards for payment at time of order (Visa, Mastercard, American Express and Discover). If you would like to be considered for terms, you must complete a credit application. Please call our Customer Service to request a credit application.

Help! I need my order ASAP!! Can you help?

Ohio Travel Bag strives to ship in-stock orders by the next business day. If you must have your order shipped today, please call your order in to our Customer Service department at 800.800.1941 BEFORE NOON EST and we will certainly do our best to ship it out for you the same day, if possible. And if you need it quick, just ask for expedited shipping (additional shipping charges will apply).

Are your items made in the USA or imported?

OTB tries to secure the best items at the best price that we can pass along to our customers. Although we’d love to have every item be domestic, we do import many items from around the world. If you need to know country of origin, just ask us. Those items made in the USA are noted as such on our website.

How do I return an item?

It’s easy. You have 30 days from invoice date to return an item if it didn't work out as planned. But we want to make sure your credit is processed properly. So, please call Customer Service for a Return Authorization (RA) before returning any merchandise. Returns sent to Ohio Travel Bag without a valid RA number can't be processed and therefore, no credit will be given, regardless of the reason for return. So, just give us a call first, ok?

Here's our official return policy so you know...

  1. A request for a RA # must be made within 30 days of the invoice date. The RA is valid for 30 days from date of issuance. A copy of the RA will be emailed or faxed to you. Please enclose a copy of the RA with your returned merchandise to ensure quick and accurate processing.

  2. If for some reason you are unable to receive or include a copy of your RA, you must send a packing list along with the returned merchandise. The packing list must contain the following information:

    a. RA#
    b. Reason for return
    c. Original Invoice #
    d. Date you originally purchased the merchandise.

  3. Returns that are not Ohio Travel Bag’s error may be subject to a handling and restocking fee of 15%, and it is the customer’s responsibility to pay for any return shipping charges.

  4. No returns will be authorized or accepted for clearance, non-stock items, special orders or cut material.

  5. If a package is refused or is undeliverable, you will be responsible for shipping charges.
  6. Damaged or missing items must be inspected and evaluated by Ohio Travel Bag before approval for credit/replacement is granted.

NOTE: Clearance and marked down items are final sale and not eligible for return.

How do I get an OTB catalog of all of your items?

You can actually view our current catalog online HERE.


If you would like a printed copy of the catalog, you can request that one be enclosed with your next order or you can request one HERE (if shipping separate, there is a charge to cover shipping costs).

Help! I don’t know how to install this item?

See our how-to videos for assistance in setting items here!

What do these measurements mean?

Good question. Here is a list of items and how we size them, you can also look at the descriptions of items which will have more dimentions listed and each item will have a ruler photo to help guage the size!

- On rings & slide adjusters, we refer to their sizes by inside diameter.

- Buckles are sized by the width of strapping that would go through them.

- We categorize our snap hooks by the inside width of the top loops (where strapping would go).

- Rivets are usually shown by head diameter and post length.

- Grommets & eyelets are measured by inside & outside diameters, as well as flange depths (depending on the thickness of the material on which you’re installing them).

- Four-part snaps have different eyelet/post lengths and cap diameters.

- Individual replacement wheels are categorized by the diameter across the center of the wheel, and by thickness.

- Zippers are categorized by material type and industry-standard sizes of the teeth.

Unsure? Just give us a call! Our customer service team are happy to help! And remember, our printed catalog shows many items in actual size! It takes the guesswork out of things!

What if I don’t find the item or the finish that I need in your catalog or on your website?

We try to offer a large selection of a lot of items, but sometimes there’s something you may need that we don’t have. Give us a call or EMAIL us and we can look into special ordering it for you! (just remember, special orders are non-returnable, non-cancellable and may require larger minimums).

If an item is out of stock or backordered, when will it be back in stock?

OTB is always working on keeping all items in stock but there are times when an item sells out unexpectedly and we are waiting for it to restock. We will always do our best to communicate with customers an estimated date of arrival, at the time of the item going on backorder. Items on backorder will be shipped when they arrive at our warehouse and customers will be charged at the time of shipment. Customers will be notified when the item ships.

Please note, backorders may be subject to cancellation when less than $25.00 or older than 30 days

Luggage Aftermarket Items

Our collection of replacement wheels and luggage handles are intended for professional repair shops or experienced repair technicians only, and not recommended for DIY repairs. Our luggage replacement items are aftermarket, therefore our customer service team is not able to offer advice or guidance on how to match or cross reference style numbers. Please refer to the manufacturer for assistance or to our instructional video available on our YouTube channel.

Helpful Hints!

  • Have your customer account number handy when you’re calling in an order – it’ll help us find your account faster!
  • Be sure your list of items to order is complete before placing your order – once it’s processing or packed up to ship, it’s too late to add anything to your order. Make your list and check it twice!
  • When you receive your order, review it. We hope everything received is as expected, but if an item is missing or defective, let us know asap so we can make it right!
  • Unsure of what size to order? Use our printed catalog where a majority of the items are shown in ACTUAL SIZE! So helpful and cuts down on the guess work!
  • Did you know that more than 70 years of combined experience in our products is just a call away? Have a question about our products or a project you’re working on? We’d love to talk to you and see how we can help! 800-800-1941
  • OTB is a wholesale distributor. We don’t do repairs here but can try to direct you to one of repair customers who can help.
  • Please be aware that all finishes may not be the same across all OTB products - the gold finish on one item may vary from another item's gold, etc. Ask those types of questions before you order so we can try to verify if items come from the same supplier where their finishes would match. We are always happy to pull items from our warehouse to verify they match before an order is placed.

Terms Of Sale

  • All items sold on this web site are sold in accordance with and subject to Ohio Travel Bag's standard Terms and Conditions. Note terms of sale are subject to change, please click here for the most current version.

    Product Liability
    It is the responsibility of each customer to determine the suitability of any products purchased from Ohio Travel Bag or our web site for use in their applications. Ohio Travel Bag makes no expressed or implied warranties regarding our products. There are no implied warranties of any kind including merchantability or fitness for a particular purpose. Ohio Travel Bag will, in no event, be liable for any incidental or consequential damages whatsoever, or for any sum in excess of the price received for the goods.

    Information Warranty and Suitability
    All information provided on this web site is copyrighted property of Ohio Travel Bag. It is provided solely for the use of Ohio Travel Bag and the Customer whose information is being accessed. This information is intended for historical reference and for conducting business with Ohio Travel Bag. Any other use of information or content, including but not limited to pictures and descriptions, on this web site is strictly prohibited.

    Any content or information accessed by or provided to you from Ohio Travel Bag or our website is provided AS IS, with all faults. Ohio Travel Bag does not warrant the accuracy, completeness or timeliness of any information or content provided.

    Brand-Named Items
    Our Branded luggage repair items are meant only for the brand for which they listed. Every effort has been made to list specific models of the luggage for which that item is intended. We cannot sell branded items for luggage other than the intended brand.

    Policy Modification and Agreement
    Ohio Travel Bag reserves the right to modify this agreement at any time without notice and effective upon posting of the modified agreement on our web site. By accessing this site, you agree to this policy.

Terms of Quote

Prices are valid for 30 days. After 30 days a new quote will need to be generated.